Shipping policy


Order Processing
All orders are processed and dispatched within 2 business days of purchase. You'll receive a confirmation email with tracking information as soon as your order ships.

Delivery Times
Once dispatched, orders typically arrive within 5–7 business days, depending on your location. Please note that delivery times are estimates and may vary due to carrier delays, customs processing (for international orders), or high-demand periods such as sales events.

Order Tracking
A tracking number will be provided via email once your order has shipped, so you can follow its journey every step of the way.

Delays
While we work hard to get your order to you as quickly as possible, occasional delays can occur due to factors outside our control (weather, customs, carrier issues). If your order is taking longer than expected, please reach out to our support team and we'll be happy to help track it down.

Questions?
If you have any questions about your shipment, feel free to contact us through our Contact page.

How long does shipping take?


Free tracked delivery, usually 7–12 working days. You'll get a tracking link by email as soon as your order ships.

How can I track my order?


Once your order ships, you'll receive a confirmation email with a tracking number so you can follow its progress.

What if my order arrives damaged or faulty?


If there's an issue with your order, contact our support team within 30 days of delivery with photos of the item, and we'll sort out a replacement or refund.

Do you offer refunds?


Yes — once we receive and inspect your returned item, we'll process your refund within 7-12 business days.

Is my payment information secure?


Yes, all transactions are processed through secure, encrypted payment gateways to keep your information safe.

Do you offer discounts or promotions?


Keep an eye on our homepage and email list for seasonal sales, discount codes, and free shipping offers.

How do I contact customer support?


You can reach us anytime through our Contact page, and we'll get back to you as soon as possible.